Crew intimidation

Building trust to create a win-win-win outcome for all parties

I made face-to-face representations to the port manager in a remote port in the Horn of Africa, to help stop the intimidation of the ship’s crew by a powerful local cargo receiver. This intervention created time for the ship’s P&I insurer to negotiate a reasonable settlement of a significant cargo damage claim with the seller of the cargo and its insurer in Europe.

Later, I had the opportunity to inform the government of a neighbouring inland country about the enthusiastic support we received from the port manager. This positive feedback turned out to be the tipping point in a process that within weeks led to a transit agreement between the inland country and the port.